Springfield Armory Service

[wscrst]

I recently bought a Springfield Armory EMP in 9mm. I was not happy when the gun would not cycle with various types of ammunition, so I called SA. I immediately was speaking to a very nice person. She emailed me a return shipping label while we were on the phone. I dropped the gun in a mailbox on a Thursday. I lost my password to track the package so I called SA on Monday just to see if the gun had arrived safely. I was told that it had. It had already been fixed, test fired, and was on its way back to me. The service was so good that I am not even peaved that my EMP didn't work originally. I will be looking to Springfield Armory first for future firearm purchases.

[jdynomite75]

good to hear, I have had my EMP for nearly 2 years and it's great. Next SA project is an "mature" (old) Ultra Compact 1911, having a hell of a time getting a site that will work well . I'll be giving them a call this week and am hoping for a great customer service experience.

[Reverenddel]

I sent my M6 Scout back when the handguard was loose, they fixed that... and refinished the weapon!

EXCELLENT CUSTOMER SERVICE!

[DiscipleofJMB]

OP: glad to hear that. Too many people these days have a problem and just go whining to everyone they know or post online about how x or y gun/brand is garbage before giving the manufacturer a chance to correct the problem.

I work in the service department at a local manufacturer and we do our best to make our customers happy. There's nothing worse than a new gun that doesn't work right! But when you build thousands and thousands of guns a year, a few that may not be 100% right get out the door. The good thing is any good company will make it right whether they have to fix or even replace the gun if necessary.



Si vis pacem para bellum

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