Thanks DeSantis
Posted: Thu, 26 Mar 2015 22:37:45
On the 12th or 13th I call DeSantis about a model 13 paddle holster I have for my 3" S&W model 65. The paddle had developed a serious crack across the top of the paddle. The lady I talked to asked if the holster was for a revolver, it was. Then she asked if the paddle was held on by 2 or 3 screws. It was attached with 3 screws. She then said they would get it out right away. I asked her how much was it. She told me no charge, they would handle it as warranty work. Since it was being sent by U.S. Mail I figured at least a week for delivery. It did come in on the 21st. In just a few minutes my model 13 holster was back in business. This has been the best holster for my 65 that I have tried. It is very refreshing to find a company that knows what customer service really means. Great job DeSantis