Quantico Tactical - Q-Town, MCB Quantico
Posted: Fri, 09 Aug 2013 12:40:19
I've been a customer of theirs now going on about three years. The staff at the Q-Town location (I can't speak for the other locations as I've never been to them) is knowledgeable, friendly, courteous, and respectful. In particular, the manager, Bob, is one of the nicest, laid-back guys you'll ever meet and his knowledge stems from well over 20 years of LE experience. I've purchased numerous pistols, accessories, mags, etc. without any reason to complain in the least. Never a bad experience. And if you're military, LE, or first responder, their prices cannot be beat. Example -- last gun I bought there was a S&W M&P9c, which retails for $569. Their reduced pricing is $398, plus S&W gives you a $50 rebate. Out the door was about $420 and got $50 back from S&W.
The other day, I took my 66 year old mother-in-law to the shop so she could see which revolver she might like to purchase, as she is no longer able to rack the slide on her pistol. I told Bob that we wouldn't be purchasing that day, and explained she just wanted to see what feels comfortable to her. Bob still spent an hour with her going over the different models and patiently answering all her questions, all the while instructing her in various ways. He also encouraged us both to enter the M&P drawing to be held later. Knowing he wasn't going to get a sale and still making us his #1 priority for an hour just cements my faith in QT. Customer service is still alive, at least at that store. As always, they'll be getting my future business.
The other day, I took my 66 year old mother-in-law to the shop so she could see which revolver she might like to purchase, as she is no longer able to rack the slide on her pistol. I told Bob that we wouldn't be purchasing that day, and explained she just wanted to see what feels comfortable to her. Bob still spent an hour with her going over the different models and patiently answering all her questions, all the while instructing her in various ways. He also encouraged us both to enter the M&P drawing to be held later. Knowing he wasn't going to get a sale and still making us his #1 priority for an hour just cements my faith in QT. Customer service is still alive, at least at that store. As always, they'll be getting my future business.