Sodan Armaments
Posted: Thu, 11 Oct 2012 18:50:24
Thought I'd let people know my recent experience with these guys out of New Kent County.
A week and a half ago I contacted them about doing a FFL transfer for me and receiving the firearm. A woman by the name of Courtney was very friendly and helpful on the phone taking down all the information and assuring me everything would go smooth and quick.
Well it's been 10 days and the dealer at the other end hasn't received anything from them, not even a phone call. I've called Sodan three times and the first 2 times I was assured that it would be taken care in several ways including a email sent plus registered mail. Well on the third and final time I called, a gentleman got my name and went to hand the phone to Courtney which was then promptly hung up.
My conclusion if they talk a great game but when it comes to actually taking 3 minutes to send a email, they can't even be bothered. If this is how they are with such a simple and easy transaction, Lord knows what would happen if I had spent a $1000 bucks or something there and had a problem.
With the competition fierce for dealers, customer service or lack thereof is what separates the successful from the ones who go under.
A week and a half ago I contacted them about doing a FFL transfer for me and receiving the firearm. A woman by the name of Courtney was very friendly and helpful on the phone taking down all the information and assuring me everything would go smooth and quick.
Well it's been 10 days and the dealer at the other end hasn't received anything from them, not even a phone call. I've called Sodan three times and the first 2 times I was assured that it would be taken care in several ways including a email sent plus registered mail. Well on the third and final time I called, a gentleman got my name and went to hand the phone to Courtney which was then promptly hung up.
My conclusion if they talk a great game but when it comes to actually taking 3 minutes to send a email, they can't even be bothered. If this is how they are with such a simple and easy transaction, Lord knows what would happen if I had spent a $1000 bucks or something there and had a problem.
With the competition fierce for dealers, customer service or lack thereof is what separates the successful from the ones who go under.