lUltradot Non warranty

Discussions about reliability, accuracy, cost and other factors relating your your current glass or a new purchase

lUltradot Non warranty

Postby HighExpert » Mon, 19 Aug 2019 19:02:57

I have several Ultradot sights that I have used for years shooting Bullseye Comps. They have been wonderful and very sturdy. Two of them have now failed and I discover that the warranty is no longer life time. The warranty was we will fix or replace if you have the original receipt. Now they tell me that the company has been acquired by another party and , even though they still use the Ultradot trademark and still use the same printed warranty, they cannot fix and will not replace the sights. I offer the opinion that if you buy the company to use the reputation and don't even change the wording of your warranty, you also buy the liabilities of the company. They are trading on the reputation of the old Ultradot and not supplying the same level of service. Please keep this in mind before you give them your dollars.


National Rifle Association (NRA) Member  
User avatar
HighExpert
Sharp Shooter
Sharp Shooter
 
Posts: 101
Joined: Thu, 21 Feb 2013 21:45:36

My Arsenal:
1911s,many more

Re: lUltradot Non warranty

Postby SHMIV » Mon, 19 Aug 2019 19:36:04

Seems to me that they should have some obligation to honor the warranty that they still offer.

Did you run up the chain of command, or stop at the first person to answer the phone? In the past, I've had some success with supervisors, and supervisors of supervisors. (Not with this specific company, just in general)

[ Post made via Mobile Device ] Image
"Send lawyers, guns, and money; the $#!t has hit the fan!" - Warren Zevon


User avatar
SHMIV
Sharp Shooter
Sharp Shooter
 
Posts: 5669
Joined: Mon, 08 Aug 2011 21:15:31
Location: Where ever I go, there I am.
First Name: H

My Arsenal:
A big ol' tank of a Cadillac and a right foot made of lead.

Next Firearm:
The one that appears at the right time and location.

Re: lUltradot Non warranty

Postby AlanM » Tue, 20 Aug 2019 08:10:39

I've found that the magic words, "What is your name? Who do you work for? Connect me to them." works quite well,
Repeat as often as necessary.
AlanM
There are no dangerous weapons; there are only dangerous men. - RAH
Four boxes to be used in defense of liberty: soap, ballot, jury, ammo - use in that order.
If you aren't part of the solution, then you obviously weren't properly dissolved.


Active, Reserve or Veteran of the United States Navy   National Rifle Association (NRA) Member   Virginia Citizens Defense League (VCDL) Member  
User avatar
AlanM
Sharp Shooter
Sharp Shooter
 
Posts: 1787
Joined: Fri, 31 Dec 2010 11:05:15
Location: Charlottesville now. Was Stow, OH
First Name: Alan

My Arsenal:
My EDC works quite well.

Re: lUltradot Non warranty

Postby AlanM » Tue, 20 Aug 2019 08:19:51

There warranty currently on their website.
http://www.ultradotusa.com/ultradot%20l ... rranty.pdf
AlanM
There are no dangerous weapons; there are only dangerous men. - RAH
Four boxes to be used in defense of liberty: soap, ballot, jury, ammo - use in that order.
If you aren't part of the solution, then you obviously weren't properly dissolved.


Active, Reserve or Veteran of the United States Navy   National Rifle Association (NRA) Member   Virginia Citizens Defense League (VCDL) Member  
User avatar
AlanM
Sharp Shooter
Sharp Shooter
 
Posts: 1787
Joined: Fri, 31 Dec 2010 11:05:15
Location: Charlottesville now. Was Stow, OH
First Name: Alan

My Arsenal:
My EDC works quite well.

Re: lUltradot Non warranty

Postby MarcSpaz » Fri, 23 Aug 2019 13:11:08

This is there exit clause...

Ultradot Distribution, Inc., will repair or replace, as it deems most suitable


Their "limited lifetime warranty" is limited to "if" they feel like it.


National Rifle Association (NRA) Member   Virginia Citizens Defense League (VCDL) Member  
User avatar
MarcSpaz
VGOF Platinum Supporter
VGOF Platinum Supporter
 
Posts: 5970
Joined: Sat, 19 Jan 2013 17:55:20
Location: Location: Location:
First Name: Marc

My Arsenal:
Franks and Beans



Return to Scopes and Optics

Who is online

Registered users: Google [Bot], hanken, MarcSpaz, sos24

Please Support
Our Sponsors